Well, we hate that to. ExpressText has created an easy and simple solution to solve this problem. When you go to a page in the application and you're not sure what it does or how it works, you simply click on this icon:
It will prompt an instructional video on how to use the page in question and you can follow along as you review the video. Now nothing will ever be out of reach and you don't have to pick up a telephone to have a simple question answered.